Shipping & Returns
Q: I just placed my order, when it will ship?
A: Your order will be shipped Standard Service unless you select the Express or Overnight Service. Please allow 1-2 business day for processing. Once shipped, orders are generally received within 2-7 business days for Standard Service on lower 48 US*. We do not ship on Saturdays, Sundays, or holidays.
While we will do all we can to ensure your order is delivered on time. Selk'bag cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
*Remote/distant regions may experience higher transit times.
Q: Can I upgrade my shipping service after my order has been placed?
A: Once an order has been placed, we are not able to update or upgrade the shipping method chosen. If you have any concerns about an existing order, please contact us and provide your order number for reference. We will do our best to assist you with any concerns.
Q: What about shipping to other countries?
A: We ship to almost everywhere in the world! Please mind that duties and taxes are the responsibilities of the recipient, these fees will be due at time of delivery. Selk'bag is not responsible for custom and duties. Duties and taxes are determined by the customs agency within the destination country. For more duties and tax information, please contact your local customs office. All international shipments will be shipped using USPS Priority Mail International Service.
Q: How can I track my order?
A: You can track your order by clicking the link found in the shipping confirmation email. Please allow 1-2 business days to receive your shipment notification email after placing your order. If you are having trouble tracking your package, please contact customer service and we'd be happy to assist.
Q: Can I cancel or make changes to my order after placing it?
A: No, once an order has been placed we are unable to alter or cancel the order. We process and ship orders quickly, so please contact us as soon as possible after placing your order and we will do our best to assist you.
Q: Can I ship my order to a PO Box (U.S. or International)?
A: At this time we are unable to ship to PO boxes.
Q: I am not going to be home when my package is expected to arrive, what should I do?
A: We require a signature upon delivery for all orders over $250.00. Orders that do not require a signature may be left at your shipping address if you are not home. We suggest that if you will not be home and are concerned about your order’s delivery, to use your work address as the shipping address to ensure you receive your package.
Q: My tracking information says delivered, but I have not received my order. What should I do?
A: Please check with your surrounding neighbors and/or landlord to ensure your order was not mistakenly picked up. If you are still unable to locate your shipment, please reach out to us via our contact form and we will be happy to assist you.
Q: I noticed my details are incorrect on my order summary, can I change them at this time?
A: If you have made an error in your order details, please reach out to us as soon as possible and we will do our best to assist you!
Q: Can I return Sale items?
A: All Sale items are final sale and cannot be returned.
Q: Does Selk'bag pay for return/exchanges?
A: It is our company policy that the customer must pay for all shipping expenses on the return/exchange. Exceptions may be made if the reason for the return is a mistake on our behalf. We will not assume responsibility for misdirected, lost or damaged return shipments. Return shipments should be sent with a courier that offers tracking service such as FedEx or UPS
Product
Q: What are some of the most common uses for the Selk'bag?
A: From indoors to outdoors, there are literally thousands of uses for the Selk'bag. Here are some of our favorite uses and places for the Selk'bag:
Camping - Whether under the stars, in a tent, in a camper or RV, the Selk'bag loves being outdoors.
Sleepovers - What kid wouldn't love a Selk'bag Kids for sleepovers? Bring on the surprise pillow fights!
Backpacking - Leave your down jacket and pants at home and bivy up with Selk'bag Down to save room in your pack.
Road Trips - Perfect for motels, RVs, planes, trains, semi-sleepers, or autos, the Selk'bag is as mobile as you are.
Cuddling - Cold women everywhere rejoice the warming powers of Selk'bag on the couch.
Ice Fishing - What better to keep you warm out on the ice? Selk'bag down is an ice fisherman's best friend.
Tree Stand - No need to freeze your A*% off up in the tree. Stay warm and mobile with Selk'bag.
Beach Night - Staying warm at the beach at night is a lot easier with the Selk'bag...pass the marshmallows, please!
Game Time - Selk'bag will keep your team spirit up while you cheer your favorite team in less than favorable conditions.
Hammocks - Perhaps the most perfect combination since peanut butter and chocolate - hammocks and Selk'bags!
Q: What is the texture on the feet, and can I wear it hiking with no additional footwear?
A: The feet use a tough nylon material for easy walking. They are not, however, meant for hiking. The Selk'bag is a wearable sleeping bag first and foremost. Just remove the booties so you can wear your own boots with the bag!
Q: Does each Selk'bag come with a Selk'bag carrier bag?
A: Yes! Each Selk'bag comes with a "stuff sack" that is used to not only compress the bag but for carrying and stowing. While we recommend that long-term storage is done in a laundry-type bag with good ventilation and space, the stuff sack is perfect for travel and stow away.
Selk'bag temperature ratings
Q: What do the temperature ratings mean and what is ISO 23537?
A: ISO 23537 is the common sleeping bag testing standard adopted and strictly enforced by the US since 2017 (Previously known as EN13537), so we decided to test our products according to the toughest standard in existence.
Ratings are based on a person wearing one long underwear layer and a beanie, sleeping on an insulated surface. Everyone's body and sleep comfort differ, and conditions of use (posture, clothing, sleeping pad R-value, wind, humidity, etc.) affect total insulation, so ISO ratings are intended as a guideline to help you compare products, rather than a guarantee of warmth.
Here is a brief description of the temperature ratings:
Comfort: the temperature at which a standard woman wearing the Selk'bag can expect to sleep comfortably in a relaxed position.
Limit: the temperature at which a standard man wearing the Selk'bag can expect to sleep comfortably in a relaxed position.
Extreme: the temperature at which a standard woman wearing the Selk'bag can remain for six hours without risk of hypothermia or death.
If you would like to understand it better, our partner REI has made a great video explaining it really simple and very straight forward. Check it out here
Q: How can I improve the temperature performance of my Selk'bag?
A: Improving the temperature performance of the Selk'bag Sleepwear System is similar to improving the temperature performance of any technical sleeping bag product. Try these methods to improve your Selk'bag performance:
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Wear a Base Layer: wearing a quality base layer with your Selk'bag can improve temperature performance by 10 to 15 degrees Fahrenheit. We recommend technical base layers that can both wick moisture and keep your warm.
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Use a Sleeping Pad: sleeping on a quality sleeping pad can have a nice warming effect while you sleep. We recommend technical pads, like Thermarest for example.
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Pull Your Arms into the Chest Cavity: the Selk'bag is designed to allow the wearer to pull their arms into the chest cavity of the Selk'bag, thus acting more like a traditional mummy bag when temperatures are very low.
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Cuddle: something you can't do in a mummy bag, and that's cuddle with someone else!
Warranty
Q: What is the manufacturer's warranty on the Selk'bag?
A: The manufacturer's warranty on the Selk'bag covers all manufacturer's defects for a period of 1 year. Issues caused by owner misuse are not covered under the warranty. As the exclusive distributor of the Selk'bag Sleepwear System, Selk'bag USA will administer all customer warranty claims and reserves the right to repair or replace the defective product at their discretion. Please see our full warranty policy here
