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Your order will be shipped Standard Service unless you select the Express or Overnight Service. Please allow 1-2 business day for processing. Once shipped, orders are generally received within 2-7 business days for Standard Service on lower 48 US*. We do not ship on Saturdays, Sundays, or holidays.

While we will do all we can to ensure your order is delivered on time. Selk'bag cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

*Remote/distant regions may experience higher transit times.

Once an order has been placed, we are not able to update or upgrade the shipping method chosen. If you have any concerns about an existing order, please contact usand provide your order number for reference. We will do our best to assist you with any concerns.

We ship to almost everywhere in the world! Please mind that duties and taxes are the responsibilities of the recipient, these fees will be due at time of delivery. Selk'bag is not responsible for custom and duties. Duties and taxes are determined by the customs agency within the destination country. For more duties and tax information, please contact your local customs office. All international shipments will be shipped using USPS Priority Mail International Service.

You can track your order by clicking the link found in the shipping confirmation email. Please allow 1-2 business days to receive your shipment notification email after placing your order. If you are having trouble tracking your package, please contactcustomer serviceand we'd be happy to assist.

No, once an order has been placed we are unable to alter or cancel the order. We process and ship orders quickly, so pleasecontact usas soon as possible after placing your order and we will do our best to assist you.

At this time we are unable to ship to PO boxes.

We require a signature upon delivery for all orders over $250.00. Orders that do not require a signature may be left at your shipping address if you are not home. We suggest that if you will not be home and are concerned about your order’s delivery, to use your work address as the shipping address to ensure you receive your package.

Please check with your surrounding neighbors and/or landlord to ensure your order was not mistakenly picked up. If you are still unable to locate your shipment, pleasereach out to us via our contact form and we will be happy to assist you.

If you have made an error in your order details, please reach out to us as soon as possible and we will do our best to assist you!

All Sale items are final sale and cannot be returned.

It is our company policy that the customer must pay for all shipping expenses on the return/exchange. Exceptions may be made if the reason for the return is a mistake on our behalf. We will not assume responsibility for misdirected, lost or damaged return shipments. Return shipments should be sent with a courier that offers tracking service such as FedEx or UPS